Privacy Policy

Protecting our customers’ privacy is an important priority at One Sky and we are committed to maintaining strong and meaningful privacy protections. The privacy of your information is a significant responsibility and we value the trust you place in us. Our Privacy Policy is designed to inform you about the information we collect, how we use it, and your options regarding certain uses of this information. This policy applies to all website visitors, app users, customers, buyers, and users (collectively called "Users"). In addition, this Privacy Policy applies to all products and services provided by Onesky. By accepting the Privacy Policy and the Terms & Conditions during registration, you expressly consent to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

Information We Collect and How It Is Used

We collect information when you communicate with us and when you use our products, services, and sites. This includes information you provide such as:

• Name and contact information
• Images, voice recordings, or prints
• Reason for contacting us and payment information

We also collect service usage information including call records, websites visited, network traffic data, product and device-specific information, identifiers, and service options you choose. This information is used to:

• Establish, monitor, and maintain your account and billing records
• Measure credit and payment risk
• Provide account-related services and deliver products
• Handle service-related issues and customer support
• Protect our networks and users from fraud or misuse
• Improve services and develop new features
• Authenticate your identity and eligibility
• Contact you with offers or updates

We may monitor or record communication for training and quality assurance, and automatically analyze performance to improve service. If you contact us for support, we may access your device settings to assist you. For online accounts, we collect login details for authentication.

Information Shared

Onesky uses vendors and partners to help us offer, provide, repair, and bill for our services. We share necessary information with them only when needed. For example, we may share your payment details with our payment processor solely for completing your transaction.

These partners are required to protect your information and cannot use it for their own marketing purposes. We may also share anonymized or aggregate data for analytics or advertising purposes.

We may disclose personal information in specific situations:

• To comply with legal requirements like subpoenas or court orders
• To protect our rights, property, and the safety of users and staff
• To prevent fraud or unauthorized access
• To respond to legal claims or investigations
• To third-parties you authorize
• To auditors or government regulators

Contact Us

If you have questions, concerns, or suggestions about our Privacy Policy or practices, please contact us:

• Email: info@onesky.com.bd
• Address: 115/23 Motijheel C/A, S.A Bhaban (5th floor), Dhaka-1000